# Shared mailbox access: make the permission request precise

**URL:** <https://community.autommate.com/t/shared-mailbox-access-make-the-permission-request-precise/216>\
**Category:** Use Case Hub\
**Created:** [October 16, 2026, 11:42am UTC](https://community.autommate.com/t/shared-mailbox-access-make-the-permission-request-precise/216 "2026-10-16T11:42:50Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Caglayan](https://avatars.discourse-cdn.com/v4/letter/c/f9ae1b/32.png) [@Caglayan](https://community.autommate.com/u/Caglayan)\
**Post date:** [October 16, 2026, 11:42am UTC](https://community.autommate.com/t/shared-mailbox-access-make-the-permission-request-precise/216/1 "2026-10-16T11:42:50Z")

</div>

**Autom Mate Team · Practical example**

“Give me access to the finance mailbox” could mean reading messages, sending on behalf of the team, or both. Resolve that before changing permissions.

### A useful first flow

1. **Capture a specific request.** Ask for the mailbox, requester, permission type, business reason and any end date.
2. **Find the mailbox owner.** Validate both records and route approval through your process.
3. **Check current permissions.** If the requested access already exists, report it rather than applying the same change again.
4. **Apply the approved change.** Use the supported mail-platform API or an authorised script action in your environment.
5. **Read back and notify.** Confirm the assigned permission and explain any remaining user-side setup.

**Example request:** access to a team mailbox for holiday cover, read access only, ending on an agreed date. Keep sending rights as a separate choice.

This pattern needs a configured action for your mail platform. It does not assume that every mailbox permission is available as a native Autom Mate action.

**Completion check:** the intended user has exactly the approved mailbox permission. A request marked “done” is not evidence of effective access.

[Extend a flow with an authorised script or custom action](https://docs.autommate.com/userguide/build-automations/extend-a-flow-with-custom-actions-and-scripts)

Which mail platform and permission type are you working with? Share the issue below without mailbox contents or credentials.