# \#chatbot

**URL:** https://community.autommate.com/tag/chatbot/29.md

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## [Automating Incident Management via WhatsApp & Xurrent](https://community.autommate.com/t/automating-incident-management-via-whatsapp-xurrent/77)

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**Author:** [@sarp.acikelli](https://community.autommate.com/u/sarp.acikelli)\
**Replies:** 0\
**Last updated:** [August 22, 2025, 5:28pm UTC](https://community.autommate.com/t/automating-incident-management-via-whatsapp-xurrent/77 "2025-08-22T17:28:58Z")

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The Problem End users often struggle with slow and complex ways of creating or checking incidents in service platforms. They must log into portals, fill in forms, and navigate multiple screens just to raise a ticket or c…