🚀 Autom Mate Canakkale 5.0.0 Released – Multi-Tenant Architecture and the New AI Agent Era

Announcements
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We are excited to announce the release of Autom Mate Canakkale 5.0.0.
This version represents a major milestone in Autom Mate’s vision for enterprise-scale automation, featuring multi-tenant management, MSP (Managed Service Provider) architecture, and a next-generation AI Agent infrastructure.

The new AI Agent framework now operates tenant-aware, ensuring isolation for each tenant while providing enhanced task execution capabilities. This architecture adds a new level of security, performance, and scalability to the Autom Mate ecosystem.

:globe_with_meridians: Key Highlights

:compass: MSP Hub & Multi-Tenant Management

  • MSP Admin Role – A secure, non-editable administrator role has been introduced.
  • Technician Management – Create, assign, and manage technicians across tenants directly via the MSP Hub.
  • Tenant Creation & Tracking – MSP administrators can now create and manage multiple tenants from a single interface.
  • Custom Branding – MSPs can upload logos and customize their platform appearance.

:robot: AI Agent Enhancements

  • Tenant-Aware AI Agents – Each agent now carries tenant metadata to ensure proper isolation.
  • Up to 20 Actions per Agent – Agents can execute up to 20 actions and repeat the same action multiple times.
  • New Settings Panel – Centralized management for API keys, licensing, and tenant assignments.

:gear: Platform and Performance Improvements

  • Tenant-Based Data Architecture – Automations, triggers, and vault credentials now operate only within their tenant.
  • Dashboard Duplication – Administrators can copy dashboards across tenants for centralized reporting.
  • Improved List Performance – Up to 40% faster in large datasets.
  • Tenant-Based Automation Limits – Each tenant now has defined automation quotas and usage limits.

:link: Integration Updates

  • Updated ServiceDesk Plus Cloud and VMware vSphere connectors.
  • MS Teams Connector now supports tenant ID mapping.

:hammer_and_wrench: Bug Fixes

  • Fixed Confluence Cloud OAuth 2.0 issues.
  • Resolved pagination and sorting issues in role and action pages.
  • Fixed AI Playground freezing and typewriter animation issues.
  • Optimized log search and upload operations for high-volume environments.

:warning: Important Notices

  • Tenant isolation is now enforced; no automation or vault credential can cross tenants.
  • MSP Admin role cannot be edited or deleted.
  • License validation now includes tenant metadata; verify after upgrading.
  • Automation creation limits are enforced per tenant.

:light_bulb: Why It Matters

This release represents Autom Mate’s transition from a single-tenant model to a fully multi-tenant ecosystem, alongside maturing AI Agent architecture for enterprise-scale automation. MSPs, partners, and large organizations can now manage multiple tenants securely and centrally. AI Agents operate per tenant, providing smarter, safer, and more controlled automation experiences.

:blue_book: Next Steps

  • Verify that existing automations are assigned to the correct tenants.
  • Revalidate licenses and tenant configurations.
  • Test adding new technicians and tenants via the MSP Hub.

:backhand_index_pointing_right: For full details: Canakkale 5.0.0 Release Notes