Sometimes I can just hit return (enter) and the message will be sent to ChatPont Agent. Sometimes I must move cursor to arrow icon to click. Very inconsistent user experience.
Hi Adrian, nowadays we released a new update for chat widget. Can you check that problem still exist or not? To avoid any browser cache-related issues, I recommend performing a hard refresh with Ctrl+F5 or clearing the cache using another method.
Best regards
It does appear that the problem has been fixed and user experience now more consistent.
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It’s nice to hear that. We’re working to make it better every day. 