How to Set Up Smart Routing with GPT?

Autom Mate Platform
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Many teams use GPT primarily for generating responses. But GPT can also be used to analyze user messages and automatically route them to the right Autom. This turns GPT into a smart router that directs requests without manual intervention.

:bullseye: Objective

The goal is to let GPT interpret user input and trigger different Autom paths depending on the message content.

:speech_balloon: Example Scenarios

  • User says: “My computer is running very slow.” → GPT routes to IT ticket creation Autom
  • User says: “How do I get my payslip?” → GPT routes to HR Autom

:hammer_and_wrench: Implementation Approach

  1. Use the Run action to capture the GPT response.
  2. Apply conditional logic on the Response variable (e.g., ##response.contains(...)##).
  3. Configure IF blocks to route into the correct Autom branch:
  • ##response.contains('IT')## → run Create Ticket Autom
  • ##response.contains('HR')## → run Send HR Form Autom

:magnifying_glass_tilted_right: Discussion Points

  • Have others experimented with more advanced routing using GPT?
  • Are they enriching prompts or combining multiple checks for accuracy?
  • How do teams handle cases where user input doesn’t match any defined condition?

:raising_hands: Call to Action

We’d love to hear how others in the community are applying GPT for routing.

Sharing examples, tips, or blockers can help everyone build faster IT triage, smarter HR flows, and even customer support automation.

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